With more than 20 years of dedicated service in the global market, we have become the go-to partner for hotels, resorts, restaurants, and other hospitality businesses worldwide, offering an extensive range of top-notch products and exceptional services.
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1.Q: Are you a factory or trading company?
A: We are a factory with export license.
2.Q:Where is your factory located? How can I visit there?
A: Our factory is located in Yangzhou City, Jiangsu Province, China, about 4 hours bus ride from Shanghai. All our clients, from home or abroad, are warmly welcome to visit us!
3.Q: Can you do OEM?
A: Yes, we can do OEM products. It's no problem.
4.Q:How can I get some samples?
A: 1. We are honored to offer you samples. New clients are expected to pay for the courier cost, the samples are free for you,this charge will be deducted from the payment for formal order.
2. Regarding the courier cost: You can arrange a RPI (remote pick-up) service upon Fedex, UPS, DHL, TNT, etc. to have the samples collected; or inform us your DHL collection account. Then you can pay the freight direct to your local carrier company.
5.Q:How does your factory handle quality control?
A:"Quality is priority”? KAILAI people always attach great importance to quality controlling from the very beginning to the very end:
1).All raw material we used are environmental-friendly;
2).Skilful workers care every details in handling the producing and packing processes;
3).Quality Control Department specially responsible for quality checking in each process.
6.Q:How is your product MOQ?
A:Different items different MOQ
Slipper:from 1000 to 3000 pairs,it is according to the material
Dry Amenities:It depends on package,for sachet MOQ 5000 for paper box MOQ 3000 Hotel Cosmetics:MOQ 5000
7.Q:How about your delivery time?
A:Production time is about 25-30days after receive deposit
8.Q:How about your payment term?
A:EXW factory:30% deposit,balance before shipment
FOB :30%deposit and balance against B/L
9.Q:What is your shipping way?
A:We will help you to choose the best shipping way according to your detailed requirements: by sea, by air, by express, etc.
10.Q:What if I don't know how to design items?
A:We have a professional and energetic team. Contact us and we will help you get the products that meet your needs through professional thinking and offering.
11.Q:Do you have have after-sales service?
A:KAILAI always hopes to establish stable and long-term relationships with customers, so we will always offer our best service in every stage of business.
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We are committed to providing you with the best quality service and look forward to communicating with you to solve problems together and bring you a better experience.
